How do we collect your personal data?
The data you provide us in order to process your booking can be verbally over the phone, via email, contact forms on our websites, by post, in person or via the Pro Trainings online booking system. Your data could also be passed to us by your employer, agency or training consultants and it is their responsibility to ensure that they have your consent to do so.
We automatically collect certain data as you use our websites through cookies, and for companies’ software on our websites which will provide us with the company details, including phone number, website, address, and some employee contacts. This data is cloud based and not passed to any other party and is only used to ensure you obtained the information you were looking for.
Disclosure of your personal data
We may have to share the data you provide us with the parties set out below
- Pro Trainings Europe or Training Qualifications UK
- Act CRM
- Your employer / agency booking your training
- Professional advisors including accounts, lawyers, auditors or insurers
- Our trainer who is employed by us to provide the training
In the event of sharing your data with any third parties, we only ever pass on the data that is required, and this is kept securely as laid out above.
We have security measures in place to prevent the loss, theft, disclosure or alterations of your data and in the event of any breach, we will notify you and any authority we are required to by law within the set period of time.
We will only keep your data for as long as we are required to do so for the purposes it was collected. This includes legal, accounting and qualification time frames. For taxation purposes we are required to keep information about you for six years after you stop becoming a customer.
For qualification purposes your data supplied to us is required to be kept for seven years and this is stored on secure cloud based systems not hard copy format.
Your Legal Rights
Under data protection law you have rights in relation to your personal data that include the right to request access, correction, deletion, restriction, transfer, to object to processing and withdraw consent (where lawful ground of processing is consent).
You can view your rights by clicking the link https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
To exercise your rights in relation to the data protect act you can contact us on the details at the top of this document.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). Should you wish to raise a concern or complaint we request that we are contacted in the first instance to draw the matter to a satisfactory conclussion.
Third Party Links
Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.